Family Premium

The article explains the functioning and services of the Family package, who are included in it, and the cost of the package.

Who is a family in the Family Premium?

The name of the package indicates that the whole family - parents and all children studying in their school(s) - are included in the package for one fee. If the package is ordered by one of the parents, it can be used by all his children as well as the other parent. If it happens that more adults are involved with the child in the role of parent/caregiver/other, they can also use the services in the Family Package. There is no limit to the number of children or adults included in the package. The package can also be ordered by the student (paying for it himself). In this case, his parents get the right to use it.

He determines to whom and about which service SMS notifications are sent or who receives an e-mail about which event and at which address. Each user can turn on and off notifications (push notifications) from their own app. Grade statistics can be seen by all package members at any time and from any device.

How can I order a Family Package?

Views on ordering a family package are about to change.

To order a family package online, you need to open the Additional services menu in the header of your eKool and select the Family Package from there. The screen for ordering the Family package opens.

You will be shown who, based on the eKool roles, will be part of the Family Package you order. Students and related parents are listed separately.

To order a package from the eKool web application, you must:

1. choose a package (monthly or annual)
2. choose a payment method - by credit card (monthly package credit card payment is always recurring), from the Internet bank (for both packages it is a one-time payment), through your mobile operator (only for the monthly package, recurring payment)
3. follow the on-screen instructions to complete your payment
4. confirm payment

AS Maksekeskus sends an e-mail about a successful credit card payment to the e-mail address entered when making the payment. You can see information about payments made in online banks by opening your bank account.

To order a package from the mKool app, you must:

1. press Settings at the bottom of the app's home page
2. the screen has options similar to the order form on the web, according to the store associated with the app, payment is made either via AppStore or GooglePlay.

GooglePlay and AppStore send a notification in their own format after payment.

After ordering the Perepaket, the information on the screen of the ordering page changes:

• under the name of the selected package there is a link to the Family Package settings
• The window shows when the end date of the selected package is
• An invoice can be opened for the amount paid and the service ordered
• The number of unused SMS messages can be seen

If a new package has been ordered before the end of the Family package (for example, so that you don't forget to make the payment on the right day), the window of the selected package also shows the availability and start date of the next package.

eKool prepares an invoice for all payments, it can be found on the same page after activating the package. In addition, the Perepaket log contains a note about the time of payment, the selected package and payment method, and the amount paid.

What does the Family Package include?

The family package provides additional options, and makes it more convenient to use eKool:

Learning analytics is a part of the Family Package, so only those students and parents who are part of a Family Package can see the grade frequency table. The statistics remain for free use by the headmaster and class teacher from the gallery, from the student's card and from the Learning Analytics window.

The subscriber of the package has the opportunity to add as many telephones and e-mail addresses to the list of notification recipients as the subscriber of the package wishes. Phones receiving SMS do not have to be in the network of Estonian mobile operators, we send messages everywhere in Europe. You can read more about setting up the package in the article "Family package settings"

Up to 20 SMS messages can be used with a monthly package (for all users of this Family package together), 240 messages are included in the annual Family package. If the need is greater, more messages can be purchased.

Each Family Premium subscriber can see information about all their payments and notifications sent in their package in the log

Can SMS messages be additionally purchased?

The calculation of the SMS messages of the family package applies to the participants of the pact - this must be taken into account when activating them. If, for example, a message from Popipatrull arrives for mother, father and grandmother, then each touched hour generates a total of three SMS messages. The number of SMS used can be seen both on the Perepaket ordering page and on the Settings page. When the SMS messages have run out, eKool sends an SMS message with the relevant information to the package subscriber.

To buy a family package with SMS, you need to go to the Ordering page and select Buy additional SMS notifications. You can buy using the same methods as the package. The purchase is made in increments of 25, 50 or 100 SMS messages. The price depends on the method of paying for the additional package as well as the number of messages purchased.

Termination of the family package subscription

Additional information in the article " Terminating the family package subscription "