Resolving Login Issues (Mobile-ID, Smart-ID, ID Card)
Having trouble logging in to eKool? Here’s how to fix common problems with Mobile-ID, Smart-ID, and ID card login.
Mobile-ID not working?
If you're not receiving the code or the login fails:
- Make sure your phone has network coverage
- Restart your phone or switch airplane mode on/off
- Check that your Mobile-ID account is active and PINs are correct
- Try Mobile-ID login on other sites
More help for troubleshooting Mobile-ID issues: Error with Mobile-ID
Smart-ID not working?
If you're not receiving the code or the login fails:
- Check if you have the newest version of the Smart-ID application
- Make sure your phone has network coverage.
- Be sure you don't have Smart-ID interfering applications or anti virus software's on your phone
- If your phone is using the wrong date and time you might see an error message
- Try Smart-ID on other sites
More help for troubleshooting Smart-ID issues: Error with Smart-ID
ID card not working?
- Make sure your ID card reader is connected.
- Open ID software and check card detection.
- Check if your browser is configured correctly
- Check that the certificates have not expired
More help for troubleshooting ID card issues: Error with ID card
If you still need help, feel free to contact our support team - contact.ekool.eu
Related articles
Thank you for your feedback!
Thank you about your feedback/question, we will answer to you asap via your e-mail.
-
- Creating a new conversation
- Managing Conversations and Participants
- Sending and Managing Messages
- Polls in eKool Messaging
- Messaging User settings
- Who can you start a new conversation with (according to your role in eKool)
- Start a Conversations - Choosing Groups
- Understanding Group and User Indicators in eKool Messaging
- Participating in a conversation
-
- New location for Consent Management and School Cards
- Recovering eKool's account password
- eKool API
- Resolving Login Issues (Mobile-ID, Smart-ID, ID Card)
- How to reset your eKool password
- Getting an overview of grades after leaving school
- Changing Your Email (username): “Email is Already in Use”
- I can't see my child's/my own study information in eKool?
- Incorrectly sent absence notice
- How to Recover Your Account When You Can't Access Your Email
- Removing a parent's access to their child's educational information
- Troubleshooting Mobile App Crashes
- The school cannot be found in the eKool school list
- What should I do if someone else has logged into eKool account and made entries?
- Can't Find Your 2FA Code in Email?
- How to add a username to your Opiq account connected to eKool?
- Login Error: “reCAPTCHA verification failed”
- Troubleshooting Chrome Display Issues in eKool Messaging