Can't Find Your 2FA Code in Email?

If you're trying to log in to eKool and can't find the 2FA (two-factor authentication) code in your email inbox, here are a few steps to help you locate it.

1.Check your spam or junk folder

Sometimes email providers mistakenly mark automated emails as spam.

Open your Spam or Junk folder and look for an email from no-replay@ekool.eu.

2.Look in other folders (Social, Promotions, Updates)

Many email providers—like Gmail or Outlook—automatically sort messages into tabs or folders such as:

  • Social
  • Promotions
  • Updates
  • Other

Check these folders to see if the eKool message was routed there by mistake.

3.Make sure your inbox isn’t full

If your mailbox is full, you may not receive new emails - including 2FA codes from eKool.

Clear up some space by deleting old or large messages, then try again.

4.Check your email provider’s status

Sometimes email services experience temporary outages or delays.
Visit your provider’s service status page (e.g. Gmail Status Dashboard or Outlook Service Status) to see if there are known issues.

5.If you're using a school-provided email address

Some schools have strict email filters that may block or delay eKool messages.

If you're using a school-issued email address and still can't find the code, contact your school's IT administrator or eKool contact person. Ask them to check:

  • If emails from no-reply@ekool.eu are being blocked or filtered
  • If eKool messages have been marked as spam or declined by school filters

Still not receiving the code?

You can also try updating your email address in eKool to a personal one (like Gmail or Outlook) to avoid institutional filters. You can read more about changhing your email in - Changing your email (username).

If none of the steps above work, contact eKool support - contact.ekool.eu.

Related articles